Plain and short: we use your information only to respond to your request. We don’t sell it.
When you submit the contact form or call us, we collect the details you choose to share — your name, phone number, property address, and a description of your drainage issue. That’s it.
We use your information solely to respond to your inquiry, schedule an assessment, and provide the service you asked about. We do not sell or rent your information to third parties, and we don’t use it for unrelated marketing.
Form submissions are delivered to us by email through our website host. Standard web server logs may record technical details such as IP address and browser type for security and reliability. We keep your information only as long as needed to serve you and meet our record-keeping needs.
You can ask us to update or delete the information you’ve shared at any time — just call (806) 298-6289 or reply to any message from us. If you reach us by phone, calls may be handled by an answering assistant that collects your name, number, and the reason for your call so a person can follow up.
If this policy changes, the updated version will be posted here. Questions about how we handle your information are welcome at lubbockdrainlead@wordjoy.co.